Today, I was able to diffuse a potential problem at work, between a coworker and a customer in a decision making role, by playing the Jersey card. I had a customer call in with a legitimate complaint. I asked for an appropriate amount of time to research the problem and return her call with a viable solution.
Upon learning I could not improve the situation, I called the customer back to relay the information. Prior to delivering what I knew to be unpalatable, I was able to find some common background and deliver the negative news to more receptive ears.
Sometimes, a little Jersey, goes a long way.
